Chartered Institute of Fundraising: Fundraising in the time of COVID-19

TitleFundraising in the time of COVID-19: Supporter Experience

Authors: Chartered Institute of Fundraising

Type of resource: PDF report

Length: 41 pages

Date: November 2020


The Chartered Institute of Fundraising have released a new guide to supporter experience, it outlines six practical actions to help fundraisers in the next phase of the COVID-19 pandemic: 

  1. It's about them, not you
  2. The mindset you have really matters
  3. Your supporters still believe your mission- and they want to give
  4. Don't assume you are providing great [supporter] experience
  5. Invest in fundraisers
  6. Invest in fundraising
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