Business Support Services Director - IJM UK

Business Support Services Director - IJM UK

Location: London 

Salary: Competitive 


About the Organisation

IJM is the world’s largest anti-slavery organisation working to end modern day slavery, human trafficking, and other forms of violence against the poor.

Our mission is to protect the poor from violence by partnering with local officials to rescue victims, bring the criminals to justice, restore survivors to safety and strength, and help local law enforcement build a safe future that lasts.

IJM UK supports this global mission by: raising awareness; raising funds to support our operational work around the world; mobilising a movement of abolitionists across all parts of society, including the Christian Church; and providing thought leadership, leveraging our unique global experience to influence leaders across Government, businesses and institutions.

We are a Christian organisation inspired by God’s call to love all people and to seek justice for the oppressed. We protect the poor from violence, without regard to religion or any other factor, and seek to work alongside all people of goodwill.

We have a big vision, big aspirations and a big heart.


Role Description 

Summary Aims of the Role

Lead a central support services team to deliver a high quality, efficient, customer centric service for supporters and staff, covering a wide range of functions, including: Finance; Governance, Risk Management and Compliance; Infrastructure; and other centralised support services.

Listed below are the duties and responsibilities covered by the whole central support services team, so you will be providing leadership and oversight to the following:

Duties and Responsibilities

1. Leadership
• Proactively contribute to strategic development and decision making for IJM UK as a member of the Leadership team.
• Provide analysis and support decision making regarding the financial management of IJM UK, as a member of the management team, which deep dives into financial and operational performance.
• Develop a customer service culture across the Business Support Services team and reengineer/automate processes to deliver a high quality and efficient support service.
• Be a key point of contact for liaison with IJM Global around all support services responsibilities.

2. Financial Management
• Ensure accurate and timely reporting, including budget setting, management accounts reporting, audits and finalised accounts.
• Provide effective financial controls to prevent fraud, errors and other financial risks.

3. Governance, Risk Management and Compliance
• Ensure effective identification, reporting and mitigation of risk across the organisation.
• Manage the development and/or maintenance of a full suite of IJM UK Policies, aligned with IJM Global policy, UK law and regulatory guidance.
• Ensure adherence to required policies and practices, through training and development and oversight of an internal control framework.
• Provide governance support to the IJM UK Board, including maintenance of company registers and filings with Companies House and the Charity Commission. Attend Board meetings as required.
• Provide timely and effective performance reporting to the Board and Leadership team

4. Infrastructure
• Work with IJM Global Technology Services and external providers to deliver a high-quality IT infrastructure that meets the needs of IJM UK across 4 office locations.
• Continue to develop and ensure effective use of Salesforce CRM system
• Identify and implement IT infrastructure development, including software, to improve efficiency and effectiveness.
• Oversee the licence agreements, health and safety requirements and general premises infrastructure across all 4 sites.

5. Human Resources
• Provide expertise and advice to the IJM Team on all issues relating to HR.
• Ensure compliance with regulatory and best practice recruitment processes.

6. Other centralised support services
• Provide Fundraising, Communications and the Leadership teams with effective data analytics to support communication, fundraising campaigns and informed decision making.
• Provide a cross functional project management function, ensuring projects are delivered on time, to budget and planned outcomes.
• Provide a supporter centred support service for volunteers wanting to engage with IJM
• Provide a quality and timely donor relations administration to thank donors and accurately input information to supporter systems.
• Support the CEO and Leadership team in relation to planning and strategy development.
• Provide effective planning and management of all supporter trips to field offices and external IJM speakers to the UK.


More info & How to Apply

• Covering letter of maximum two pages, explaining why you are suitable for and interested in this post. Please demonstrate how your skills, experience and personal qualities meet the requirements of this role and why you are interested about the work of IJM.
• Curriculum Vitae with relevant experience.
• Statement of Christian Faith up to one-page, describing your faith journey, current spiritual disciplines and how you see your faith as relevant to your involvement with IJM.
Closing date for applications: 30 November 2018

Email: David Westlake, CEO at Subject line: Business Support Services Director


For full role description please click here. 


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